I'm still iffy on whether or not to get involved with the new Mass Effect storyline. The original trilogy was incredible up until the last 5-10 minutes, when Bioware gave possibly the biggest middle finger in gaming history to the fanbase by doing exactly what they said they wouldn't do (ABC endings for starters, in reference to Casey Hudson's answers in interviews). The fact the ~68k gamers banded together to ask for an alternate ending that wasn't a complete betrayal to everything the series was is historic in and of itself; only to get thrown a bone with yet another "everyone dies" ending choice.
Worse still was the way the BioWare community staff handled discontent amongst the fans after the fact. Anyone who said anything about Mass Effect 3 that wasn't a glowing review got the banhammer; no questions asked or even a warning from a moderator. With that sort of mafia-like PR campaign going on, it's not too hard to see why the game got high scores with gaming journalism sites despite the high rates of disgruntled fans. We expected better from BioWare, whom many of us have been supporting tooth and nail since Baldur's Gate and earlier. This is how loyalty is rewarded in modern gaming.
I don't think Mass Effect is beyond saving though. Most fans were simply looking for an ending that made all of their hard work playing through all three games to mean something. Shepard is gone. I get that, and I'm okay with that. However, there is still a chance to make it seem like some of what we did will have an impact on the new ME series. Sure, a retcon would be better, but I think we all know that's never going to happen, so I will settle for giving Shepard's actions and personality some vague significance going forward.
Mass Effect has been in a coma for the last three years. Whether or not BioWare revives it to be everything we fell in love with or pulls the plug without a care remains to be seen.