Those who work in the food industry know the struggles of dealing with customers behind the scenes, and for those who don't, they need to view the 2005 underrated classic, Waiting...
Following the staff of Friday's-wannabe Shenaniganz on an average day of business, we get a comedic and unflinching look at the lives of its staff, and their issues with their customers and fellow staff.
Amongst the hilarious dialogue and great performances, the film actually captures many aspects of the service industry with spot-on accuracy. And being in the service industry myself, I shall help enlighten those of you on what some of these truths are.
1. There are too many servers and not enough customers during the lunch shift.
Unless it's a weekend lunch shift, and you work somewhere known for broadcasting sports games, it's going to be dead, and there's going to be too many servers on. If a sudden lunch rush hits, restaurants are always prepared with backup.
2. Foreigners don't tip well, if at all.
I know it sounds racist, but it's true. Foreign guests don't like to talk much to servers and other staff, and like to tip even less. Granted, some countries include their tip in the total bill, but this trend seems to be a little more than a misunderstanding. It feels like not only do they know how to tip, but that they also know more English than they let us believe.
3. Corporate training videos are mandatory torture.
When one starts working for anywhere corporate, they are subjected to watching videos on the workplace and handling certain situations, and in the food industry, it's even worse. We are forced to watch videos that try to make us laugh while also teaching us the importance of keeping our fellow employees happy. It's exhausting and torturous, and we see poor Mitch put through the video toward the latter half of the film, and see him struggle to keep his sanity.
4. Sometimes, the rotation sucks.
Hosts/hostesses must go by a rotation when it comes to seating tables, and sometimes, it's not their fault if a server gets a crappy table. They just have no choice. It may feel like the hostess is trying to get back at the server for something, but it's not always their fault for seating a table of foreigners or a family of three adults and four kids; they just are going by the rotation.
5. There will always be a "late-night asshole."
It's just the truth, even if it sounds rude. The chairs could be mostly up, the tables all clean, and the kitchen staff just about to walk out of the door when some party of three comes walking in asking for a table and food. Now, do they necessarily realize they're being an "asshole?" No, but they should've checked the time before demanding food. If it's say 10 p.m. on a Thursday night, it's understandable, but if it's 11:30 p.m. on a Sunday night, then you qualify for the title.
Bonus: "Don't fuck with people that handle your food."
This may seem like a generally easy rule, but many don't realize that not every place keeps track of their employees and the food they are serving. If you want good service and for your food to come out perfectly the first time, just be courteous to your server.
Waiting... handles these five points and more with hilarious gags, clever dialogue, and great performances from its ensemble. The direct-to-DVD sequel tried to add a few more topics, but it didn't work out as well.